The worklist for confirmation agents: call customers, mark orders confirmed or cancelled, and catch fraud flags.
What lands here
Every order that needs human confirmation — typically COD orders before they ship — queues here for your confirmation team. Orders flagged by the fraud checks (like IP bursts) surface with a warning marker.
Confirmation queue
Confirming orders
Open the order — verify phone and address with the customer.
Mark Confirmed to push it toward packing/dispatch, or Cancelled with a reason.
Fraud-flagged orders: check the flagged reason (e.g. many orders from one IP) before confirming — block repeat offenders from Settings → Security.
Tips
Keep the queue empty — every waiting order is a customer wondering if you got their order.
Confirmation actions are recorded in the order's history with the agent's name.
